Privacy Policy

Who we are

ClassOvation is class-management software used by studios, gyms, swim schools, and academies (“studios”) to run registration, scheduling, billing, and communication. When a studio uses ClassOvation, the studio is the controller of the family and student information it enters; ClassOvation processes that information on the studio's behalf as its service provider.

Information we process

• Account information — name, email, and password (stored only as a bcrypt hash) for the people who log in.
• Family & student records — entered by studios: guardian contact details and student information including names, dates of birth, and any notes a studio records (which may include medical or allergy notes).
• Payment information — card payments are processed by Stripe. Card numbers are handled by Stripe and are never stored on our servers; we retain only a token and the payment record.
• Usage & security data — request logs, IP address, and timestamps used to operate the service, secure accounts, and record e-signatures.

How it is used

To provide the service the studio has engaged us for: enrolling students, billing families, sending studio communications and account emails (verification, receipts, reminders), and keeping the platform secure. We do not sell personal information and do not use student information for advertising.

Children's information

Student records are provided by studios and their enrolled families, not collected from children directly. A studio is responsible for obtaining the consents its families and local laws require. A parent or studio may request access to or deletion of a student's information through the studio, or by contacting us below.

Service providers

We share information only with providers that help us run the service: Stripe (payments), Resend (email delivery), Fly.io (hosting), and Amazon Web Services (encrypted backups). Studios may also enable SMS delivery through a provider they configure.

Your choices

Every broadcast email includes an unsubscribe link. Billing and account emails are required for the service and are not part of that opt-out. To access, correct, or delete information, contact your studio or us.

Security & retention

Data is encrypted in transit, backups are encrypted at rest, and passwords are hashed. We retain information for as long as a studio maintains its account and as required for legal and financial records, then delete or anonymize it.

Contact

Questions or requests: support@classovation.com.